Customer success story
Southern Water was facing a costly challenge: every month, £2 million in unpaid bills were left behind by customers moving house without updating their details. But thanks to Capita's Digital Mover, a solution leveraging PriceHubble’s Home Mover insights, the company has turned this problem into a proactive solution. This enables Southern Water to predict home moves before they happen, engage customers at the right time, reduce Direct Debit cancellations, and recover lost revenue faster.
The results
In just two months, Southern Water noted a £200,000 drop in stranded debt and positive customer feedback. As Digital Mover scales, Southern Water says this initiative could drive up to £35 million in financial benefits over a full year.
